Return & Refund
Welcome to the LuxeTwirl Fashion Return & Refund Policy page. We are committed to ensuring your complete satisfaction with every purchase. If you encounter any issues or have questions, we're here to assist you through our hassle-free return and refund process.
1. Returns
We understand that circumstances may change, and you may wish to return an item. We accept returns for items within 30 days from the date of purchase. To initiate a return, please refer to the After-Sales Card included in your package for detailed instructions.
2. Refunds
If you experience any issues with the product you received, such as incorrect items or damages, please contact our customer service team immediately. Once we confirm that the issue was our mistake, we will provide you with a full refund. And you don't need to return the item to us.
3. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return as outlined in our policy and place a new order for the desired item.
4. Return Shipping
In most cases, the cost of return shipping will be the responsibility of the customer. However, if the return is due to an error on our part or a damaged item, we will cover the return shipping costs.
5. After-Sales Card Contact
Inside your package, you will find an After-Sales Card with contact information. If you encounter any issues with your order, you can reach out to us through the contact details provided on the card. Our customer service team will be available to assist you.
6. Refund Processing Time
Refunds will be processed promptly once we receive your returned item and verify the issue. The timing of the refund reaching your account may vary based on your payment method and financial institution.
7. Contact Us
Should you have any questions or concerns about our Return & Refund Policy, please don't hesitate to reach out to our customer support team using the contact details on the After-Sales Card. We are dedicated to ensuring a seamless and satisfactory resolution.
Thank you for choosing LuxeTwirl Fashion for your fashion needs.
1. Returns
We understand that circumstances may change, and you may wish to return an item. We accept returns for items within 30 days from the date of purchase. To initiate a return, please refer to the After-Sales Card included in your package for detailed instructions.
2. Refunds
If you experience any issues with the product you received, such as incorrect items or damages, please contact our customer service team immediately. Once we confirm that the issue was our mistake, we will provide you with a full refund. And you don't need to return the item to us.
3. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return as outlined in our policy and place a new order for the desired item.
4. Return Shipping
In most cases, the cost of return shipping will be the responsibility of the customer. However, if the return is due to an error on our part or a damaged item, we will cover the return shipping costs.
5. After-Sales Card Contact
Inside your package, you will find an After-Sales Card with contact information. If you encounter any issues with your order, you can reach out to us through the contact details provided on the card. Our customer service team will be available to assist you.
6. Refund Processing Time
Refunds will be processed promptly once we receive your returned item and verify the issue. The timing of the refund reaching your account may vary based on your payment method and financial institution.
7. Contact Us
Should you have any questions or concerns about our Return & Refund Policy, please don't hesitate to reach out to our customer support team using the contact details on the After-Sales Card. We are dedicated to ensuring a seamless and satisfactory resolution.
Thank you for choosing LuxeTwirl Fashion for your fashion needs.